Pilot Roll Out Plan

This section covers the following:

1. Pilot Roll-out Timelines

2. Program and Governance Set-Up Activities

3. Institution of Help-Desk

4. User Training & UAT Plan

5. Change Management Plan

6. Adoption Plan

7. Team Travel Plan

Pilot Roll-out Timelines

Milestone	Timeline
MUKTASoft Launch in UAT Environment	19th May
Training and UAT	22nd May - 25th May
Pilot Go-Live (Launch of MUKTASoft in Production Environment)	31st May
Pilot Duration	45 days
Pilot Completion	July 15th

Program and Governance Set-Up Activities

Task	Assignee	Dependency (If any)	Start Date	End Date	Status	Remarks (If any)
II. Kick Off and Governance Set-Up
Meeting to initiate discussion on Pilot Preparation	Prashanth	None	4th April	6th April	Completed
Identification of SPOCs from Department for Pilot	Prashanth	None	4th April	6th April	Completed	Shubhranshu (Functional) + Anil ( Technical)
Identification of SPOCs from 2 ULBs for Pilot Preparation (For logistics support, training, driving data entry, dissemination of IEC material etc. )	Prashanth	None	4th April	6th April	Completed	Subrat - Dhenkanal Madhusmita - Jatani
Communication to Department and ULBs regarding timeline	Shivani	Confirmed with the department. To be additionally notified through a letter	23rd April	2nd May	Completed
Agree on Roles and Responsibilities for Stakeholders	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	27th April	In Progress
Sign off on Pilot Success Metrics	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	3rd May	In Progress
Sign off on Adoption Metrics from Department	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	3rd May	In Progress
Agree on review and monitoring frequency and stakeholders with Department	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	3rd May	In Progress
Agree on review and monitoring frequency and stakeholders with ULBs	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	3rd May	In Progress
Agree on escalation matrix (ULB Level, Department Level)	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	3rd May	In Progress
On-boarding of PMU for supporting adoption and monitoring on-ground	Shivani	Subhranshu, HUDD SPOC to support in executing this	23rd April	3rd May	In Progress	Department in the process of on-boarding an EY team for this

Institution of Help-Desk

Task	Assignee	Dependency (If any)	Start Date	End Date	Status	Remarks (If any)
III. Institution of Help Desk
Set-up of L1 Helpdesk for Go-Live - Identification of Personnel	Arindam	To be executed by the department	15th May	25th May	Not Initiated	Already agreed with the department
Training of Helpdesk Personnel	Nirbhay	Nominated individuals to be made available for training	15th May	18th May	Not Initiated
Setting up of a Ticketing System	Arindam	To be facilitted by eGov team(JIRA free version)	4th May	24th May	Not Initiated
Develop and share an SOP for triaging	Arindam	None	26th Arpil	28th April	Completed
Escalation Matrix for functional/ technical queries	Arindam	None	26th April	28th April	Completed

User Training & UAT Plan

Task	Assignee	Dependency (If any)	Start Date	End Date	Status	Remarks (If any)
IV. User Training & UAT
Creation of Training Plan	Shivani	None	24th April	2nd May	Completed
Venue: SUDA Conference Hall			15th May	18th May	NA
Trainers/ UAT Drivers: Nirbhay and Arindam			15th May	18th May	NA
Facilitators: Sourav, Shivani and Prashanth			15th May	18th May	NA
Master Trainers (~15 members) 1. 5 members from UMC MUKTA team in Bhubaneshwar 2. 2 IT Resources from UMC Head-Office 3. 4 City Mission Managers (CMMs) 4. From HUDD - Anil and Ashutosh 5. 2 MIS Team members nominated to constitute the Helpdesk			15th May	18th May	NA
MUKTASoft Users (~10 members) 1. ULB Employees (EO, JE, AE, ME, MUKTA Team - Implementation Expert, Program Coordinator, Accountant, MIS Team Member) 2. SHG Members (President & Secreatary from 4 SHGs where 2 SHGs will be from Dhenkanal and 2 from Jatani)			15th May	18th May	NA
Devices Required 1. Laptop/ Desktop: Windows Devices with alteast Windows 10 Pro and Chrome browser (latest version) 2. Mobiles: Android Devices with Android 10 for CBOs to download app or phone with Chrome Browser (latest version) for ULB staff to use the app on phone instead of laptop/ desktop		Shubhranshu to support on ground.	15th May	18th May	NA
Training Day1		Availability of Trainees + Required Devices	22nd May	22nd May	NA
9:00 am - 9:30 am Registration			NA	NA	NA
9:30 am -10:30 am Demo			NA	NA	NA
10:30 am - 11:00 am Tea Break			NA	NA	NA
11:00 am - 1:00 pm Hands-on Training Session 1 (Project, Estimate)			NA	NA	NA
1:00 pm -2:00 pm Lunch			NA	NA	NA
2:00 pm - 4:00 pm Hands-on Training Session 2 (Work Order,Muster Roll, Purchase Bill, Payment Advice)			NA	NA	NA
4:00 pm- 4:30 pm Tea Break			NA	NA	NA
4:30 pm- 5: 30 pm Hands-on Training Session 3 (CBO App)			NA	NA	NA
Training Day 2			23rd May	23rd May	NA
9:30 am -11:00 am Hands-on Training continues			NA	NA	NA
11:00 am - 11:30 am Tea Break			NA	NA	NA
11:30 am - 1:00 pm Q & A, Feedback, Preparation for UAT (Test case handouts distributed based on Roles)			NA	NA	NA
1:00 pm - 2:00 pm Lunch			NA	NA	NA
2:00 pm - 4:00 pm UAT Session 1			NA	NA	NA
4:00 pm- 4:30 pm Tea Break			NA	NA	NA
4:30 pm - 5:30 pm UAT Session 2			NA	NA	NA
Training Day 3			24th May	24th May	NA
9:30 am - 11:00 am UAT Session 3			NA	NA	NA
11:00 am - 11:30 am Tea Break			NA	NA	NA
11:30 am - 1:00 pm UAT Session 4			NA	NA	NA
1:00 pm - 2:00 pm Lunch			NA	NA	NA
2:00 pm - 4:00 pm UAT Session 5			NA	NA	NA
4:00 pm- 4:30 pm Tea Break			NA	NA	NA
4:30 pm - 5:30 pm UAT Session 6			NA	NA	NA
Training Day 4			25th May	25th May	NA
9:30 am - 11:00 am UAT Session 7			NA	NA	NA
11:00 am - 11:30 am Tea Break			NA	NA	NA
11:30 am - 1:00 pm UAT Session 8			NA	NA	NA
1:00 pm - 2:00 pm Lunch			NA	NA	NA
2:00 pm - 4:00 pm (Bugs, Enhancements, Feedback Collection and Prioritization)			NA	NA	NA
4:00 pm- 4:30 pm Tea Break			NA	NA	NA
4:30 pm - 6:00 pm Feedback , Quiz on Training and UAT, Closure			NA	NA	NA
Creation of Training Assets (User Manuals, FAQs and Demo Videos)	eGov Team	UMC to Support on Translation & Design	26th April	19th May	In Progress
User Manuals	Nirbhay		26th April	5th May	In Progress
FAQs	Nirbhay
Demo Videos	Nirbhay		11th May	13th May	Not Initiated	Will be ready by Go-Live
Translation and Printing of Training Assets	UMC -Pranati	Assets to be shared with UMC Team as and when completed by us to start translation	6th May	19th May	Not Initiated
Training Delivery and UAT	eGov Team	Trainees and Devices to be available	15th May	19th May	Not Initiated
Facilitate Training	Nirbhay + Arindam		15th May	19th May	Not Initiated
Gather Feedback on Training	Program Team	Feedback Questionnaire to be Translated	19th May	19th May	Not Initiated
UAT Sign-Off	Program Team		19th May	19th May	Not Initiated
Plan Refresher Training (Tentatively 3-4 weeks later )	Program Team	To be planned based on feedback	15th June	17th June	Not Initiated

Change Management Plan

Task	Assignee	Dependency (If any)	Start Date	End Date	Status	Remarks (If any)
VI. Change Management Plan
People / Behavioural Management
Training Plan (Covered in Section IV above)	Shivani	None	26th April	3rd May	Completed
IEC Plan (Covered in Section V above)	Shivani	None	26th April	3rd May	Completed
Incentives	TBD
Officiial notifications to gradually restrict manual practices to 2 ULBs: 1. Only MUKTASoft generated muster rolls will be approved starting July 1st (for projects approved after go-live date) 2. Editing of attendance should be undertaken only for last 2 weeks starting July 15th (for projects approved after go-live) and the window for editing attendance will be limited to 1 week with launch of v1.1	Sourav					To be taken up fate V1.2 launch
Technical Change Management
Gather Feedback After Go-Live (Bi-weekly calls with CBOs and ULB members from 2 ULBs)	eGov Team	None	8th June	15th July	Not Initiated	Ongoing Activity. Reflected in the Meeting Cadence
Plan for Enhancements/ Upgrades/ Changes (Detailed Technical Effort to be Planned)	Arindam	Once we have inputs from UAT this can be estimated	26th May	30th May	Not Initiated
Cadence for Identifying and Prioritizing Enhancements	Shivani	None	23rd April	3rd May	Completed	Reflected in the Meeting Cadence

Adoption Plan

Task	Assignee	Dependency (If any)	Start Date	End Date	Status	Remarks (If any)
VII. Adoption Plan
Creation of User Training Plan (Covered in Section IV above)	Shivani	None	24th April	2nd May	Completed
Institution of Help Desk Institution (Covered in Section III above)	Arindam	Support required from department to set up tool, resources.	26th April	26th May	In Progress	Included as part of Issue Resolution Matrix; Agreement taken from the department on this
Establish Program Governance Structure	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	3rd May	Completed
Establish Review Cadences	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	3rd May	Completed
Incentives	TBD
Roll -Out Dashboard / Scripts	Arindam	To be initiated on finalization of success metrics	8th May	15th May	Not Initiated

Travel Plan

Function	Member	W-2(1st May)	W-1(15th May)	W1(22nd May)	W2 (29th May)	W3 (5th June)	W4 (12th June)	W5 (19th June)	W6 (26th June)	W7 (3rd July)	W8 (10th July)
Product	Nirbhay			M,T,W,Th	Th,F	M,T,W,Th
CK			To be planned if necessary
Implementation	Arindam			M,T,W,Th	Th,F	M,T,W,Th
Manas			To be planned if necessary
Program	Shivani			M,T,W,Th			M,T,W
Prashanth			M,T,W,Th			M,T,W
Satwinder			To be planned if necessary
Sourav (Based in Dhenkanal W2 onwards)			M,T,W,Th, F	M,T,W,Th, F	M,T,W,Th, F	M,T,W,Th, F	M,T,W,Th, F
Others	Abhishek Rout (Based in Jatani W2 onwards)			To be planned if necessary
Pradip
Sankar