Pilot Roll Out Plan
This section covers the following:
Pilot Roll-out Timelines
MUKTASoft Launch in UAT Environment
19th May
Training and UAT
22nd May - 25th May
Pilot Go-Live (Launch of MUKTASoft in Production Environment)
31st May
Pilot Duration
45 days
Pilot Completion
July 15th
Program and Governance Set-Up Activities
II. Kick Off and Governance Set-Up
Meeting to initiate discussion on Pilot Preparation
Prashanth
None
4th April
6th April
Completed
Identification of SPOCs from Department for Pilot
Prashanth
None
4th April
6th April
Completed
Shubhranshu (Functional) + Anil ( Technical)
Identification of SPOCs from 2 ULBs for Pilot Preparation (For logistics support, training, driving data entry, dissemination of IEC material etc. )
Prashanth
None
4th April
6th April
Completed
Subrat - Dhenkanal Madhusmita - Jatani
Communication to Department and ULBs regarding timeline
Shivani
Confirmed with the department. To be additionally notified through a letter
23rd April
2nd May
Completed
Agree on Roles and Responsibilities for Stakeholders
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
27th April
In Progress
Sign off on Pilot Success Metrics
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
3rd May
In Progress
Sign off on Adoption Metrics from Department
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
3rd May
In Progress
Agree on review and monitoring frequency and stakeholders with Department
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
3rd May
In Progress
Agree on review and monitoring frequency and stakeholders with ULBs
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
3rd May
In Progress
Agree on escalation matrix (ULB Level, Department Level)
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
3rd May
In Progress
On-boarding of PMU for supporting adoption and monitoring on-ground
Shivani
Subhranshu, HUDD SPOC to support in executing this
23rd April
3rd May
In Progress
Department in the process of on-boarding an EY team for this
Institution of Help-Desk
III. Institution of Help Desk
Set-up of L1 Helpdesk for Go-Live - Identification of Personnel
Arindam
To be executed by the department
15th May
25th May
Not Initiated
Already agreed with the department
Training of Helpdesk Personnel
Nirbhay
Nominated individuals to be made available for training
15th May
18th May
Not Initiated
Setting up of a Ticketing System
Arindam
To be facilitted by eGov team(JIRA free version)
4th May
24th May
Not Initiated
Develop and share an SOP for triaging
Arindam
None
26th Arpil
28th April
Completed
Escalation Matrix for functional/ technical queries
Arindam
None
26th April
28th April
Completed
User Training & UAT Plan
IV. User Training & UAT
Creation of Training Plan
Shivani
None
24th April
2nd May
Completed
Venue: SUDA Conference Hall
15th May
18th May
NA
Trainers/ UAT Drivers: Nirbhay and Arindam
15th May
18th May
NA
Facilitators: Sourav, Shivani and Prashanth
15th May
18th May
NA
Master Trainers (~15 members) 1. 5 members from UMC MUKTA team in Bhubaneshwar 2. 2 IT Resources from UMC Head-Office 3. 4 City Mission Managers (CMMs) 4. From HUDD - Anil and Ashutosh 5. 2 MIS Team members nominated to constitute the Helpdesk
15th May
18th May
NA
MUKTASoft Users (~10 members) 1. ULB Employees (EO, JE, AE, ME, MUKTA Team - Implementation Expert, Program Coordinator, Accountant, MIS Team Member) 2. SHG Members (President & Secreatary from 4 SHGs where 2 SHGs will be from Dhenkanal and 2 from Jatani)
15th May
18th May
NA
Devices Required 1. Laptop/ Desktop: Windows Devices with alteast Windows 10 Pro and Chrome browser (latest version) 2. Mobiles: Android Devices with Android 10 for CBOs to download app or phone with Chrome Browser (latest version) for ULB staff to use the app on phone instead of laptop/ desktop
Shubhranshu to support on ground.
15th May
18th May
NA
Training Day1
Availability of Trainees + Required Devices
22nd May
22nd May
NA
9:00 am - 9:30 am Registration
NA
NA
NA
9:30 am -10:30 am Demo
NA
NA
NA
10:30 am - 11:00 am Tea Break
NA
NA
NA
11:00 am - 1:00 pm Hands-on Training Session 1 (Project, Estimate)
NA
NA
NA
1:00 pm -2:00 pm Lunch
NA
NA
NA
2:00 pm - 4:00 pm Hands-on Training Session 2 (Work Order,Muster Roll, Purchase Bill, Payment Advice)
NA
NA
NA
4:00 pm- 4:30 pm Tea Break
NA
NA
NA
4:30 pm- 5: 30 pm Hands-on Training Session 3 (CBO App)
NA
NA
NA
Training Day 2
23rd May
23rd May
NA
9:30 am -11:00 am Hands-on Training continues
NA
NA
NA
11:00 am - 11:30 am Tea Break
NA
NA
NA
11:30 am - 1:00 pm Q & A, Feedback, Preparation for UAT (Test case handouts distributed based on Roles)
NA
NA
NA
1:00 pm - 2:00 pm Lunch
NA
NA
NA
2:00 pm - 4:00 pm UAT Session 1
NA
NA
NA
4:00 pm- 4:30 pm Tea Break
NA
NA
NA
4:30 pm - 5:30 pm UAT Session 2
NA
NA
NA
Training Day 3
24th May
24th May
NA
9:30 am - 11:00 am UAT Session 3
NA
NA
NA
11:00 am - 11:30 am Tea Break
NA
NA
NA
11:30 am - 1:00 pm UAT Session 4
NA
NA
NA
1:00 pm - 2:00 pm Lunch
NA
NA
NA
2:00 pm - 4:00 pm UAT Session 5
NA
NA
NA
4:00 pm- 4:30 pm Tea Break
NA
NA
NA
4:30 pm - 5:30 pm UAT Session 6
NA
NA
NA
Training Day 4
25th May
25th May
NA
9:30 am - 11:00 am UAT Session 7
NA
NA
NA
11:00 am - 11:30 am Tea Break
NA
NA
NA
11:30 am - 1:00 pm UAT Session 8
NA
NA
NA
1:00 pm - 2:00 pm Lunch
NA
NA
NA
2:00 pm - 4:00 pm (Bugs, Enhancements, Feedback Collection and Prioritization)
NA
NA
NA
4:00 pm- 4:30 pm Tea Break
NA
NA
NA
4:30 pm - 6:00 pm Feedback , Quiz on Training and UAT, Closure
NA
NA
NA
Creation of Training Assets (User Manuals, FAQs and Demo Videos)
eGov Team
UMC to Support on Translation & Design
26th April
19th May
In Progress
User Manuals
Nirbhay
26th April
5th May
In Progress
FAQs
Nirbhay
Demo Videos
Nirbhay
11th May
13th May
Not Initiated
Will be ready by Go-Live
Translation and Printing of Training Assets
UMC -Pranati
Assets to be shared with UMC Team as and when completed by us to start translation
6th May
19th May
Not Initiated
Training Delivery and UAT
eGov Team
Trainees and Devices to be available
15th May
19th May
Not Initiated
Facilitate Training
Nirbhay + Arindam
15th May
19th May
Not Initiated
Gather Feedback on Training
Program Team
Feedback Questionnaire to be Translated
19th May
19th May
Not Initiated
UAT Sign-Off
Program Team
19th May
19th May
Not Initiated
Plan Refresher Training (Tentatively 3-4 weeks later )
Program Team
To be planned based on feedback
15th June
17th June
Not Initiated
Change Management Plan
VI. Change Management Plan
People / Behavioural Management
Training Plan (Covered in Section IV above)
Shivani
None
26th April
3rd May
Completed
IEC Plan (Covered in Section V above)
Shivani
None
26th April
3rd May
Completed
Incentives
TBD
Officiial notifications to gradually restrict manual practices to 2 ULBs: 1. Only MUKTASoft generated muster rolls will be approved starting July 1st (for projects approved after go-live date) 2. Editing of attendance should be undertaken only for last 2 weeks starting July 15th (for projects approved after go-live) and the window for editing attendance will be limited to 1 week with launch of v1.1
Sourav
To be taken up fate V1.2 launch
Technical Change Management
Gather Feedback After Go-Live (Bi-weekly calls with CBOs and ULB members from 2 ULBs)
eGov Team
None
8th June
15th July
Not Initiated
Ongoing Activity. Reflected in the Meeting Cadence
Plan for Enhancements/ Upgrades/ Changes (Detailed Technical Effort to be Planned)
Arindam
Once we have inputs from UAT this can be estimated
26th May
30th May
Not Initiated
Cadence for Identifying and Prioritizing Enhancements
Shivani
None
23rd April
3rd May
Completed
Reflected in the Meeting Cadence
Adoption Plan
VII. Adoption Plan
Creation of User Training Plan (Covered in Section IV above)
Shivani
None
24th April
2nd May
Completed
Institution of Help Desk Institution (Covered in Section III above)
Arindam
Support required from department to set up tool, resources.
26th April
26th May
In Progress
Included as part of Issue Resolution Matrix; Agreement taken from the department on this
Establish Program Governance Structure
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
3rd May
Completed
Establish Review Cadences
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
3rd May
Completed
Incentives
TBD
Roll -Out Dashboard / Scripts
Arindam
To be initiated on finalization of success metrics
8th May
15th May
Not Initiated
Travel Plan
Product
Nirbhay
M,T,W,Th
Th,F
M,T,W,Th
CK
To be planned if necessary
Implementation
Arindam
M,T,W,Th
Th,F
M,T,W,Th
Manas
To be planned if necessary
Program
Shivani
M,T,W,Th
M,T,W
Prashanth
M,T,W,Th
M,T,W
Satwinder
To be planned if necessary
Sourav (Based in Dhenkanal W2 onwards)
M,T,W,Th, F
M,T,W,Th, F
M,T,W,Th, F
M,T,W,Th, F
M,T,W,Th, F
Others
Abhishek Rout (Based in Jatani W2 onwards)
To be planned if necessary
Pradip
Sankar
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