Pilot Roll Out Plan

Pilot Roll-out Timelines

Milestone	Timeline
MUKTASoft V1.0 Launch in UAT Environment	19th May
Training and UAT for V1.0	22nd May - 25th May
Pilot Go-Live (Launch of MUKTASoft in Production Environment)	31st May
(V1.1) MUKTASoft-JIT Integration Beta Launch	1st Sept.
(V1.1) Dashboard Beta Launch	6th Sept.
(V1.1) Time Extension in UAT	13th Sept.
(V1.1) Time Extension Beta Launch	15th Sept.
Pilot Completion	29th Sept.

Program and Governance Set-Up Activities

Task	Assignee	Dependency (If any)	Start Date	End Date	Status	Remarks (If any)
Meeting to initiate discussion on Pilot Preparation	Prashanth	None	4th April	6th April	Completed
Identification of SPOCs from Department for Pilot	Prashanth	None	4th April	6th April	Completed	Shubhranshu (Functional) + Anil ( Technical)
Identification of SPOCs from 2 ULBs for Pilot Preparation (For logistics support, training, driving data entry, dissemination of IEC material etc. )	Prashanth	None	4th April	6th April	Completed	Subrat - Dhenkanal Madhusmita - Jatani
Communication to Department and ULBs regarding timeline	Shivani	Confirmed with the department. To be additionally notified through a letter	23rd April	15th May	Completed	Communicated through a letter issued
Agree on Roles and Responsibilities for Stakeholders	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	15th May	Completed	Communicated through a letter issued
Sign off on Pilot Success Metrics	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	15th May	Completed	Communicated through a letter issued
Sign off on Adoption Metrics from Department	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	15th May	Completed	Communicated through a letter issued
Agree on review and monitoring frequency and stakeholders with Department	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	15th May	Completed	Agreed on weekly reviews; reports being shared each week
Agree on review and monitoring frequency and stakeholders with ULBs	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	15th May	Completed	Agreed on weekly reviews; reports being shared each week
Agree on escalation matrix (ULB Level, Department Level)	Shivani	To be shared in a letter with the department, department to approve/ suggest modifications	23rd April	15th May	Completed	Communicated and agreed through letter. To come into effect with scale-up to 20 ULBs.
On-boarding of PMU for supporting adoption and monitoring on-ground	Shivani	Subhranshu, HUDD SPOC to support in executing this	23rd April	15th May	Completed	Team on-boarded and MUKTASoft demo given by eGov team

Help-Desk Institution

Task	Assignee	Dependency (If any)	Start Date	End Date	Status	Remarks (If any)
Set-up of L1 Helpdesk for Go-Live - Identification of Personnel	Sourav	To be executed by the department	1st July	20th Sep	In Progress	Already agreed with the department; shared the required skill-sets. Hiring to be completed by the department.
Training of Helpdesk Personnel	Nirbhay	Nominated individuals to be made available for training	1st July	20th Sep	Not Initiated
Setting up of a Ticketing System	Arindam	To be facilitated by eGov team(JIRA free version)	1st July	20th Sep	Not Initiated
Develop and share an SOP for triaging	Arindam	None	26th April	15th May	Completed	Communicated through a letter and agreed. To come into effect after setting up of the Help-Desk
Escalation Matrix for functional/ technical queries	Arindam	None	26th April	15th May	Completed	Communicated through a letter and agreed. To come into effect after setting up of the Help-Desk

User Training & UAT Plan

Task	Assignee	Dependency (If any)	Start Date	End Date	Status	Remarks (If any)
MUKTASoft V1.1
User Manuals Preparation	Nirbhay	None	20th August	29th August	Completed
Training Videos	Nirbhay	Time Extension Customization and UAT	20th August	15th Sept.	In Progress
Translation of Training Assets	Sourav	Support from Department	4th Sept.	20th Sept.	Not Initiated
Demo to DTI, HUDD, ULB on Payment using JIT	Nirbhay + Arindam		16th August	16th August	Completed
Training to Pilot ULB's Staff on Payment using JIT	Nirbhay + Program Team	None	24th August	24th August	Completed
User Handholding on Production Env.	Nirbhay + Program Team	JIT Go-live on production	5th Sept.	6th Sept.	Not Initiated
Training on Time Extension + Dashboard Module	Nirbhay + Program Team	Time Extension availability on UAT	14th Sept.	14th Sept.	Not Initiated

Change Management Plan

Task	Assignee	Dependency (If any)	Start Date	End Date	Status	Remarks (If any)
People / Behavioural Management
Training Plan (Covered in Section 4. above)	Shivani	None	25th August	31st August	Completed
IEC Plan (Covered in Section V above)	Shivani	None	26th April	3rd May	Completed
Official notifications to gradually restrict manual practices to 2 ULBs: 1. Only MUKTASoft generated muster rolls will be approved starting July 1st (for projects approved after go-live date) 2. Editing of attendance should be undertaken only for last 2 weeks starting July 15th (for projects approved after go-live) and the window for editing attendance will be limited to 1 week with launch of v1.1	Sourav					To be taken up fate V1.2 launch
Technical Change Management
Gather Feedback After Go-Live (Bi-weekly calls with CBOs and ULB members from 2 ULBs)	eGov Team	None	8th June	15th July	Not Initiated	Ongoing Activity. Reflected in the Meeting Cadence
Plan for Enhancements/ Upgrades/ Changes (Detailed Technical Effort to be Planned)	Arindam	Once we have inputs from UAT this can be estimated	26th May	30th May	Not Initiated
Cadence for Identifying and Prioritizing Enhancements	Shivani	None	23rd April	3rd May	Completed	Reflected in the Meeting Cadence

Adoption Plan

Task	Assignee	Dependency (If any)	Start Date	End Date	Status	Remarks (If any)
Creation of User Training Plan (Covered in Section IV above)	Shivani	None	25th Aug	30th Aug	Completed	Few trainings conducted, others planned for V1.1
Institution of Help Desk Institution (Covered in Section III above)	Arindam	Support required from department to set up tool, resources.	1st July	20th Sept.	In Progress	Agreement taken from the department on this, hiring for the help-desk resources to be completed
Establish Program Governance Structure	Shivani	None	23rd April	15th May	Completed	Letter issued, same governance structure as V1.0 to continue
Establish Review Cadences	Shivani	None	23rd April	15th May	Completed	Letter issued. Similar weekly cadences as V1.0 to continue
Roll -Out Dashboard / Scripts (To be phased out after MUKTASoft Dashboard go-live)	Arindam	None	30th June	28th July	Completed	Weekly adoption and progress reporting being done based on the scripts

Travel Plan

Function	Member	W-2(11th Sep)
Product	Nirbhay	W,Th, Fri
Program	Shivani	W,Th, Fri
Program	Prashanth	W,Th, Fri