Pilot Roll Out Plan
Pilot Roll-out Timelines
MUKTASoft V1.0 Launch in UAT Environment
19th May
Training and UAT for V1.0
22nd May - 25th May
Pilot Go-Live (Launch of MUKTASoft in Production Environment)
31st May
(V1.1) MUKTASoft-JIT Integration Beta Launch
1st Sept.
(V1.1) Dashboard Beta Launch
6th Sept.
(V1.1) Time Extension in UAT
13th Sept.
(V1.1) Time Extension Beta Launch
15th Sept.
Pilot Completion
29th Sept.
Program and Governance Set-Up Activities
Meeting to initiate discussion on Pilot Preparation
Prashanth
None
4th April
6th April
Completed
Identification of SPOCs from Department for Pilot
Prashanth
None
4th April
6th April
Completed
Shubhranshu (Functional) + Anil ( Technical)
Identification of SPOCs from 2 ULBs for Pilot Preparation (For logistics support, training, driving data entry, dissemination of IEC material etc. )
Prashanth
None
4th April
6th April
Completed
Subrat - Dhenkanal Madhusmita - Jatani
Communication to Department and ULBs regarding timeline
Shivani
Confirmed with the department. To be additionally notified through a letter
23rd April
15th May
Completed
Communicated through a letter issued
Agree on Roles and Responsibilities for Stakeholders
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
15th May
Completed
Communicated through a letter issued
Sign off on Pilot Success Metrics
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
15th May
Completed
Communicated through a letter issued
Sign off on Adoption Metrics from Department
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
15th May
Completed
Communicated through a letter issued
Agree on review and monitoring frequency and stakeholders with Department
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
15th May
Completed
Agreed on weekly reviews; reports being shared each week
Agree on review and monitoring frequency and stakeholders with ULBs
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
15th May
Completed
Agreed on weekly reviews; reports being shared each week
Agree on escalation matrix (ULB Level, Department Level)
Shivani
To be shared in a letter with the department, department to approve/ suggest modifications
23rd April
15th May
Completed
Communicated and agreed through letter. To come into effect with scale-up to 20 ULBs.
On-boarding of PMU for supporting adoption and monitoring on-ground
Shivani
Subhranshu, HUDD SPOC to support in executing this
23rd April
15th May
Completed
Team on-boarded and MUKTASoft demo given by eGov team
Help-Desk Institution
Set-up of L1 Helpdesk for Go-Live - Identification of Personnel
Sourav
To be executed by the department
1st July
20th Sep
In Progress
Already agreed with the department; shared the required skill-sets. Hiring to be completed by the department.
Training of Helpdesk Personnel
Nirbhay
Nominated individuals to be made available for training
1st July
20th Sep
Not Initiated
Setting up of a Ticketing System
Arindam
To be facilitated by eGov team(JIRA free version)
1st July
20th Sep
Not Initiated
Develop and share an SOP for triaging
Arindam
None
26th April
15th May
Completed
Communicated through a letter and agreed. To come into effect after setting up of the Help-Desk
Escalation Matrix for functional/ technical queries
Arindam
None
26th April
15th May
Completed
Communicated through a letter and agreed. To come into effect after setting up of the Help-Desk
User Training & UAT Plan
MUKTASoft V1.1
User Manuals Preparation
Nirbhay
None
20th August
29th August
Completed
Training Videos
Nirbhay
Time Extension Customization and UAT
20th August
15th Sept.
In Progress
Translation of Training Assets
Sourav
Support from Department
4th Sept.
20th Sept.
Not Initiated
Demo to DTI, HUDD, ULB on Payment using JIT
Nirbhay + Arindam
16th August
16th August
Completed
Training to Pilot ULB's Staff on Payment using JIT
Nirbhay + Program Team
None
24th August
24th August
Completed
User Handholding on Production Env.
Nirbhay + Program Team
JIT Go-live on production
5th Sept.
6th Sept.
Not Initiated
Training on Time Extension + Dashboard Module
Nirbhay + Program Team
Time Extension availability on UAT
14th Sept.
14th Sept.
Not Initiated
Change Management Plan
People / Behavioural Management
Training Plan (Covered in Section 4. above)
Shivani
None
25th August
31st August
Completed
IEC Plan (Covered in Section V above)
Shivani
None
26th April
3rd May
Completed
Official notifications to gradually restrict manual practices to 2 ULBs: 1. Only MUKTASoft generated muster rolls will be approved starting July 1st (for projects approved after go-live date) 2. Editing of attendance should be undertaken only for last 2 weeks starting July 15th (for projects approved after go-live) and the window for editing attendance will be limited to 1 week with launch of v1.1
Sourav
To be taken up fate V1.2 launch
Technical Change Management
Gather Feedback After Go-Live (Bi-weekly calls with CBOs and ULB members from 2 ULBs)
eGov Team
None
8th June
15th July
Not Initiated
Ongoing Activity. Reflected in the Meeting Cadence
Plan for Enhancements/ Upgrades/ Changes (Detailed Technical Effort to be Planned)
Arindam
Once we have inputs from UAT this can be estimated
26th May
30th May
Not Initiated
Cadence for Identifying and Prioritizing Enhancements
Shivani
None
23rd April
3rd May
Completed
Reflected in the Meeting Cadence
Adoption Plan
Creation of User Training Plan (Covered in Section IV above)
Shivani
None
25th Aug
30th Aug
Completed
Few trainings conducted, others planned for V1.1
Institution of Help Desk Institution (Covered in Section III above)
Arindam
Support required from department to set up tool, resources.
1st July
20th Sept.
In Progress
Agreement taken from the department on this, hiring for the help-desk resources to be completed
Establish Program Governance Structure
Shivani
None
23rd April
15th May
Completed
Letter issued, same governance structure as V1.0 to continue
Establish Review Cadences
Shivani
None
23rd April
15th May
Completed
Letter issued. Similar weekly cadences as V1.0 to continue
Roll -Out Dashboard / Scripts (To be phased out after MUKTASoft Dashboard go-live)
Arindam
None
30th June
28th July
Completed
Weekly adoption and progress reporting being done based on the scripts
Travel Plan
Product
Nirbhay
W,Th, Fri
Program
Shivani
W,Th, Fri
Program
Prashanth
W,Th, Fri
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